INEM · LEGAL INFORMATION
Terms of service.
These terms describe services provided by David Dörmann (sole proprietor) in Bochum to coordinate independent medical expert opinions and reviews of records.
1. General
The provider is David Dörmann, Bochum. We coordinate an independent physician’s opinion. The service is informational and organisational; it does not replace the treating physician or provide ongoing treatment.
2. Scope
Services include opinions based on records, medical analysis for law firms and insurers and, where medically necessary and separately agreed, examinations by physicians in Germany. Questions and report language are individually agreed. Video assessment is in development; no video appointments are currently bookable.
3. Contract and fees
A contract is formed after confirmation of scope, questions, fee and timeframe. An enquiry is not a contract. Fees depend on records volume, specialty, questions, report language, translations and examinations. Examination and translation costs are disclosed before acceptance. Travel and accommodation are excluded unless agreed otherwise.
4. Client responsibilities
Provide complete and accurate records relevant to the agreed opinion and any legally required authorisation or consent. Do not submit medical records through website forms or ordinary email attachments.
5. Limitations
Opinions reflect the medical assessment of supplied evidence at a particular time. They are not court-appointed expert opinions, do not replace ZUS, KRUS or disability authority assessments and do not guarantee treatment outcomes, benefits, compensation or reimbursement.
6. Complaints
Submit complaints to ddoermann@ekspertyzymedyczne.pl. We respond on a durable medium within 14 calendar days of receipt. Where the Polish consumer rules apply, failure to respond within the statutory period means acceptance of the complaint unless a specific provision states otherwise.
7. Applicable law
The provider is based in Bochum, Germany. German law applies to matters not otherwise regulated, without depriving consumers of mandatory protections in their country of habitual residence, including Polish consumers’ protections under Polish law. Personal data is processed under the GDPR.
Electronic services and forms
Forms provide free, non-binding contact. They require a web browser, an internet connection and an email address; form operation requires JavaScript. Do not submit unlawful content, health information or medical records. Sending a form does not order a paid service. Report form problems to the provider’s contact email.
Information before commissioning
Before a contract is concluded, we provide the service description, scope and questions, total price including applicable taxes or its calculation method, separate costs, payment terms and agreed timeframe. The agreed terms and applicable consumer information are provided on a durable medium, for example by email. Do not send records by email — use only the separate protected INEM Cloud channel.
Consumer withdrawal
Where the statutory withdrawal right applies to a distance contract, a consumer may withdraw without giving reasons within 14 calendar days of concluding the contract. Send the statement to the provider’s email or postal address in the legal notice. Applicable rules are confirmed before commissioning; calling a service a “medical opinion” does not itself exclude withdrawal rights. Starting before the deadline requires the consumer’s express request. On withdrawal, proportionate payment for work performed may be due if the statutory conditions are met. Loss of the right after full performance of a paid service requires prior express consent and acknowledgement of that loss. Sending an enquiry does not give such consent.
Model withdrawal statement
To: David Dörmann (contact details in the legal notice). I hereby withdraw from the contract for the following service: […]. Contract date: […]. Consumer’s name: […]. Consumer’s address: […]. Date: […]. Signature only for a paper statement. Use of this model is optional.